Skip to content

Returns Policy

Returns of goods

You may return goods purchased in the online store within 14 days from the day of delivery, without giving a reason (Article 6.22810 of the Civil Code of the Republic of Lithuania).

How to return an item

  1. Write to us by email at info@variantai.lt with a free-form request stating the order details: order number, date, the item you are returning, its price and the delivery date.
  2. We will send you the return instructions and address.
  3. Deliver the item to us or to our store (J. Basanavičiaus g. 20-1, Vilnius).

When returning goods of suitable quality, the Buyer is responsible for packing the goods and delivering them to us (except where the wrong item was received).

We refund the money within 14 days of receipt of the item, using the same payment method you paid with. The request must state the bank account for the refund; we will use it if the money cannot be refunded using the same payment method.

Conditions for returning goods of suitable quality

Purchased goods of suitable quality may be returned within 14 days if the item:

  • is in its original, undamaged packaging;
  • is unused and undamaged;
  • has not lost its merchantable appearance (labels intact, protective films not removed, etc.);
  • is complete, with all documentation supplied by the manufacturer;
  • is presented together with the purchase document and the warranty card (if one was issued).

We may refuse to accept an item if the appearance of the item or its packaging has been changed more than is necessary to inspect the item (damaged labels, removed protective films, etc.). If, because of damage to the packaging, the item can no longer be sold at the same price, it is accepted only by mutual agreement (e.g., if you agree to compensate for the item’s depreciation).

Goods that cannot be returned

In accordance with the Retail Trade Rules, goods of suitable quality cannot be returned if they are:

  • audio and video recordings and computer programs, if the packaging seal has been broken;
  • newspapers, magazines or other periodicals;
  • goods manufactured to the Buyer’s individual order or evidently customised for the Buyer;
  • perishable goods or goods whose expiry date has passed;
  • other cases provided for in point 17 of the Retail Trade Rules.

Goods purchased at our showroom in Vilnius

Where the Consumer concludes a purchase–sale agreement at the Seller’s retail premises and is able to exercise the statutory right to inspect the goods and assess the nature of the services provided, their request to return a purchased item of suitable quality for the reasons specified in Article 6.362 of the Civil Code may be satisfied only with the Seller’s consent to accept the goods. This provision applies to the non-returnable goods specified in the Retail Trade Rules:

  • machinery and mechanical appliances (Combined Nomenclature codes 8401–8487);
  • electrical machinery and equipment, sound recording and reproducing apparatus, and television image and sound recording and reproducing apparatus (Combined Nomenclature codes 8501–8548);
  • optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus (Combined Nomenclature codes 9001–9033);
  • other goods listed in point 17 of the Retail Trade Rules.

Goods of unsuitable quality

If you have purchased an item of unsuitable quality, we will, at our own expense, replace it with an item of suitable quality or refund the money once the authorised service centre confirms that the item has a manufacturer’s defect (no damage caused by improper use has been found, the serial number of the item matches, etc.).

Refunds

We refund the money for a returned item within 14 days, using the same payment method you paid with. This period does not include the time during which the authorised service centre confirms that the item is in suitable condition. If an additional discount was applied to the order and you return only some of the items, the discount amount may be deducted from the amount refunded.

Warranty

A 24-month warranty applies to all goods (unless the manufacturer specifies otherwise). For warranty service, contact info@variantai.lt.

Created by S SOSWebs